Frequently asked questions
Shipping availability depends on your destination and is confirmed at checkout. Delivery times may vary with the courier service, customs clearance and local conditions. Please see our shipping policy for current details.
Dispatch time is up to 5 business days after payment is confirmed. Estimated delivery times do not include this dispatch period.
Where tracking is available, tracking details are provided after your order has shipped. Please allow some time for tracking information to become active in the courier's system.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by their destination country. These are not included in the product or shipping price unless explicitly stated. Please check your local import regulations before ordering.
You have 30 days after receiving your item to request a return. Items must be in the same condition you received them, unused, with tags and in the original packaging, with proof of purchase. Custom products, sale items and gift cards cannot be returned. See our refund policy for full details.
Please inspect your order on arrival and contact us as soon as possible if it is damaged, defective or incorrect. Include photographs of the package and the products received so we can review the issue.
Yes. Share your sketches, reference images or ideas along with your preferred size, materials, handle style and finishing details through our custom order form. We will review your request and confirm the available options, pricing and estimated production time before you place your order.
Email axelast0035@gmail.com, call +1 (406) 476-4717, or use our contact form.